At Optima Cleaning Services, we take your privacy seriously and are committed to protecting your personal data. This policy explains what information we collect, how we use it, and the steps we take to keep it safe in line with UK GDPR and the Data Protection Act 2018.
Information We Collect
We may collect your name, address, email, phone number, and details about the services you request. For payments, we may collect bank transfer references or card details, which are processed securely by our payment partners. If you use our website, we may also collect information such as your IP address and cookies for analytics.
How We Use Your Information
We use your information to provide and manage cleaning services, confirm bookings, send invoices, process payments, and contact you about your appointments. We may also use your details to send you updates or offers if you have given us permission. We will never sell or rent your information to third parties.
Sharing Your Information
We may share your information with trusted partners, such as payment processors or insurance providers, only when necessary. We may also share information if required by law. Any third parties we work with must keep your data safe and confidential.
Data Security and Retention
Your data is stored securely, and only authorised staff can access it. We keep your data only as long as necessary for the purposes outlined above or as required by law. When it is no longer needed, it will be securely deleted.
Your Rights
You have the right to access the information we hold about you, correct any errors, request deletion of your data, withdraw consent for marketing, and make a complaint to the Information Commissioner’s Office (ICO) if you feel your rights are not respected. To exercise your rights, you can contact us at [your email address] or [your phone number].
Cookies and Website Use
Our website may use cookies to improve your experience and track performance. You can disable cookies in your browser settings at any time.
Changes to this Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website or upon request.