From first call to a finished clean, here's exactly what happens.
No jargon, no surprise charges, no guessing who's turning up. Here's the process, start to finish, whether you're booking a one-off deep clean or a regular visit.
Tell us what you need
Call, message us on WhatsApp, or fill in the contact form. Tell us the property size, the service you're after, and roughly when you'd like it done.
Get a written quote
We confirm the price in writing before anything is booked in — based on the real size and condition of the property, not a guess over the phone.
We turn up and get to work
Our DBS-checked, fully insured team arrives on the day agreed, fully equipped, and works through the job to the specification we agreed with you.
Check it, and you're done
We're happy to walk through the result with you, and can send a photo report if you're booking from a distance — for landlords, letting agents or family arranging a clean remotely.
Why we do it this way
Most complaints about cleaning companies come down to the same two things: nobody knows the price until the invoice arrives, and nobody knows exactly who's coming into their home. We fix both before we start — a written quote up front, and the same enhanced DBS-checked team you can ask about by name.
It also means fewer surprises for us. A quote based on the real property, agreed in writing, is one that doesn't need renegotiating halfway through the job.
Whichever service you book
Enhanced DBS checked
Every cleaner we send holds a current enhanced DBS check.
Fully insured
Public liability insurance to £5 million. Certificate provided on request.
Written quote first
You'll know the price before anyone starts — no surprises on the invoice.
One point of contact
A real phone number and named contact, not a call centre queue.
Questions people ask about the process
How quickly can I get a quote?
Usually the same day. Call or message us with the property size and service you need, and we'll confirm a price in writing before you commit to anything.
Do I need to be home during the clean?
No. Plenty of clients arrange for us to collect a key, use a key safe, or coordinate with a letting agent. We'll agree the arrangement with you when we book the job in.
What if I'm not happy with something?
Tell us before the team leaves and we'll put it right on the spot. If something's missed after they've gone, contact us within 24 hours and we'll come back to fix it.
Can I set up a regular cleaning schedule?
Yes — weekly, fortnightly or monthly visits can all be arranged, usually with the same cleaner each time once a schedule is set up.
How do I pay?
We'll confirm payment details when we send your written quote. There are no hidden fees added on afterwards — the price you're quoted is the price you pay.
Tell us what you need, and we'll take it from there.
One call, a written quote, and a team that turns up when they say they will.